Female Gen-X, Millennial Digital Opps: The Body Shop promotes marketing leader, loses CEO (Score 43)

Sales lead: These leadership shifts will affect the company's marketing strategy & agency roster. 

  • The Body Shop (TBS) recently promoted Jordan Searle to NA president. 
    • Searle joined the company in 2021 as NA omnichannel VP.
    • He is now responsible for marketing, eCommerce, retail, wholesale, and distribution.
  • The company also announced its CEO, David Boynton, is leaving the company after about five years. 
  • Ian Bickley, former president of Tapestry, is taking over as interim CEO.

Target demographic: Millennial & Gen-X women 

The company will likely:

  • Build out its agency roster
  • Shift ad dollars around

Digital and social insights (digital ad spend, effectiveness, impressions, and performance)

  • YTD spend: TBS spent about $210.1k on digital display ads YTD, just 36% of the $588.7k spent in this channel during the same time period of 2022. 
  • YTD data: 27.4m impressions via Instagram (46%), Facebook (45%), and YouTube (9%). 
  • 2021-2022 spend: Full-year spend dropped by 47% from $3m in 2021 to $1.6m in 2022. 
  • Ad location: It placed 100% of these ads directly onto sites such as instagram.com, facebook.com, and youtube.com. 

Additional channel insights  

  • Top podcasts sponsored: Stuff Mom Never Told You and Help! I Suck at Dating. 

Agency analysis:

  • Opportunity: Reach out now to see if you can pick up some of TBS's business. 
  • Current roster:

Insight Sources: Digital spend insights estimated by Pathmatics; podcast data estimated by Podchaser